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Privacy Policy

Dirty Laundry Express (“DLE,” “we,” “our,” or “us”) is committed to protecting your privacy. Please read this Privacy Policy carefully to understand how we collect, use, and protect your personal information. By visiting Dirty Laundry Express’s website (including all content and functionality available through the dirtylaundryexpress.com domain, the “Site”), using our mobile application (the “App”), submitting information, or utilizing our services (the “Service”), you acknowledge that you accept the terms outlined in this Privacy Policy.

This Privacy Policy is effective as of January 1, 2025.

Changes to This Privacy Policy

We may modify this Privacy Policy at any time at our sole discretion. Any changes will be effective immediately upon posting on the Site, the App, or by notifying you. Your continued use of our Site, App, or Services after any modifications constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Information We Collect

This Privacy Policy applies to the personal information (“Personal Information”) collected when you use our Site, App, or Services. It does not apply to third-party companies or individuals that Dirty Laundry Express does not own or control.

Personal Information You Provide

When you create an account, schedule a pickup, or use our Services, we may collect:

  • Preferences: Laundry preferences or special instructions.
  • Contact Information: Name, email address, phone number, and address.
  • Payment Information: Credit card details for transactions (processed securely through a third-party provider).

Information Collected Automatically

When you interact with our Site, App, or Services, we may collect certain information automatically, including:

  • Cookies & Tracking Technologies: We use cookies and analytics tools to enhance user experience and improve our services.
  • Browser & Device Data: IP address, browser type, and operating system.
  • Usage Information: Pages visited, time spent on our Site, and navigation paths.

How We Use Your Information

Dirty Laundry Express collects and uses your information to:

  • Provide and improve our laundry services.
  • Process orders and transactions.
  • Communicate with you about promotions, service updates, and special offers.
  • Personalize your experience with customized content.
  • Analyze usage trends to enhance our Site and App.
  • Comply with legal requirements and protect against fraud.

If you sign up for marketing emails, you may receive promotions or updates from us. You can opt out at any time by following the unsubscribe link in our emails.

Sharing Your Information

We do not sell, rent, or trade your Personal Information. However, we may share it with:

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
  • Service Providers: Third-party companies that assist with payment processing, customer support, and marketing.
  • Legal Compliance: When required by law or to protect the rights and safety of Dirty Laundry Express and its customers.

Data Security

We implement industry-standard security measures to protect your information. However, no online platform is completely secure. We encourage you to use strong passwords and be cautious when sharing personal information.

Cookies & Third-Party Advertising

Our Site may use cookies and tracking technologies to improve functionality and personalize your experience. You can adjust your browser settings to disable cookies, but this may limit certain features.

Third-party advertisers may display ads on our Site using cookies. We do not control these third-party tracking technologies.

Children’s Privacy

Dirty Laundry Express does not knowingly collect personal information from children under 18. If we become aware that a minor has provided personal information, we will delete it immediately.

Your Choices & Rights

You can:

  • Opt out of marketing emails.
  • Update or correct your Personal Information in your account settings.
  • Request deletion of your data (subject to legal obligations).

Contact Us

📧 Email: hello@dirtylaundryexpress.com
📍 Address: 931 Clinton Ave, Irvington, NJ 07111